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Introduction

The ISO/IEC 20000 standard is a globally recognized framework for IT service management. It provides organizations with a set of best practices to consistently deliver quality IT services. As the demand for skilled IT professionals continues to grow, many individuals and companies are seeking ISO/IEC 20000 certifications to demonstrate their expertise in this field. In this article, we will explore the 10 best ISO/IEC 20000 courses and certifications available online.

1. ISO/IEC 20000 Foundation Certification

The ISO/IEC 20000 Foundation Certification is an excellent starting point for professionals who want to develop a strong foundation in IT service management. This course covers the basic concepts and principles of ISO/IEC 20000 and provides an overview of the requirements for implementing and managing an IT service management system. By obtaining this certification, individuals can demonstrate their understanding of IT service management practices and their commitment to excellence in service delivery.

2. ISO/IEC 20000 Auditor Certification

For professionals looking to enhance their auditing skills in the context of ISO/IEC 20000, the ISO/IEC 20000 Auditor Certification is highly recommended. This course focuses on the auditing process, including planning, conducting, and reporting audits based on ISO/IEC 20000 requirements. It equips individuals with the knowledge and tools to assess an organization’s compliance with the standard, identify areas for improvement, and ensure effective implementation of IT service management systems.

3. ISO/IEC 20000 Lead Implementer Certification

The ISO/IEC 20000 Lead Implementer Certification is designed for individuals who are responsible for implementing and managing IT service management systems within their organizations. This comprehensive course covers all aspects of the ISO/IEC 20000 standard, including planning, implementing, monitoring, and continually improving IT service management processes. By obtaining this certification, professionals can demonstrate their expertise in driving organizational change and aligning IT services with business objectives.

4. ISO/IEC 20000 Lead Auditor Certification

The ISO/IEC 20000 Lead Auditor Certification is ideal for professionals who wish to become competent auditors in IT service management systems. This course provides a detailed understanding of ISO/IEC 20000 requirements and auditing techniques, enabling individuals to effectively assess an organization’s compliance and identify opportunities for improvement. By acquiring this certification, professionals can expand their career opportunities in the field of IT service management auditing.

5. ISO/IEC 20000 Consultant Certification

The ISO/IEC 20000 Consultant Certification is designed for professionals who provide consulting services to organizations seeking ISO/IEC 20000 compliance. This course equips individuals with the skills and knowledge necessary to guide organizations through the implementation, maintenance, and improvement of IT service management systems. By obtaining this certification, consultants can demonstrate their expertise in advising clients on best practices for IT service management, helping them achieve business objectives more effectively.

6. ISO/IEC 20000 Practitioner Certification

The ISO/IEC 20000 Practitioner Certification is a valuable credential for professionals who want to enhance their practical knowledge in IT service management. This course focuses on the application of ISO/IEC 20000 principles and processes in real-world scenarios. It equips individuals with the skills necessary to manage IT services, address service-related issues, and continuously improve service delivery. By earning this certification, professionals can demonstrate their ability to apply IT service management best practices in diverse organizational settings.

7. ISO/IEC 20000 Lead Implementer Bridge Certification

The ISO/IEC 20000 Lead Implementer Bridge Certification is specifically designed for professionals who have already obtained an ITIL Expert certification. This course provides a shortcut for ITIL Experts to gain proficiency in ISO/IEC 20000 implementation and management. It covers the key differences between ITIL and ISO/IEC 20000, enabling individuals to leverage their existing knowledge and skills to quickly adapt to the new framework. By earning this certification, ITIL Experts can expand their expertise and better support organizations in IT service management.

8. ISO/IEC 20000 Internal Auditor Certification

The ISO/IEC 20000 Internal Auditor Certification is ideal for professionals who want to conduct internal audits within their organizations to ensure compliance with ISO/IEC 20000 requirements. This course focuses on the skills and techniques needed to plan, execute, and report internal audits effectively. By acquiring this certification, individuals can contribute to the continuous improvement of their organization’s IT service management systems and help maintain compliance with the ISO/IEC 20000 standard.

9. ISO/IEC 20000 Consultant Bridge Certification

The ISO/IEC 20000 Consultant Bridge Certification is designed for professionals who have already obtained an ITIL Managing Professional certification. This course provides a fast track for ITIL Managing Professionals to develop the necessary skills for consulting organizations on ISO/IEC 20000 compliance. It focuses on the differences and synergies between ITIL and ISO/IEC 20000, enabling individuals to leverage their expertise and support organizations in aligning IT services with business objectives.

10. ISO/IEC 20000 Lead Auditor Bridge Certification

The ISO/IEC 20000 Lead Auditor Bridge Certification is specifically tailored for professionals who have already obtained an ITIL Expert certification with the ITIL 4 Managing Professional Transition module. This course equips ITIL Experts with the necessary knowledge and skills to become competent auditors in IT service management systems based on the ISO/IEC 20000 standard. It enables individuals to expand their career opportunities and make a significant impact on organizations’ IT service management practices.

Conclusion

Obtaining ISO/IEC 20000 certifications is a valuable investment for IT professionals looking to enhance their knowledge and skills in IT service management. The certifications mentioned in this article cover a wide range of roles and levels of expertise, allowing individuals to choose the most suitable certification based on their career goals and requirements. Whether you are starting your journey in IT service management or aiming to advance your career, these online courses and certifications provide a solid foundation for success in the field.